Delivery Order before 4pm for next-day delivery and use our special delivery service for urgent deadlines. Standard charge for next-day delivery up to 20kg is £12.99. Large and bulky items may be subject to a delivery surcharge – Please contact us for a quotation. Remote and offshore areas are subject to additional charges and longer delivery times. All prices are Nett Trade and exclude VAT and carriage. Free goodie box on all orders over £150 exc VAT & Carriage. Returns Please contact our internal support team to arrange returns. We cannot accept any returns without a unique Innotech Returns Number. Any damage to your delivery must be reported to our internal support team within 24 hours of receipt. Call 01530 512 731 or email firstname.lastname@example.org. Goods that are received damaged must be signed for as damaged on receipt. We cannot be held liable for any goods that are damaged in transit and not signed for as damaged on receipt.